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About the job
About the role
As a Customer Success Manager at GoWit, you will own and drive customer success across our retail media solutions, ensuring our clients, top-tier retailers and global brands, achieve maximum value from their investment. You will be a trusted advisor, combining customer success best practices with deep knowledge of the retail media ecosystem, and data-driven insights to guide clients toward measurable business outcomes.
Customer Success and Growth
- Take full ownership of the Success Plan for each assigned customer, aligning on clear objectives and success metrics (e.g., client retention %, adoption growth, revenue expansion).
- Develop and execute strategies that accelerate adoption of GoWit's retail media solutions, unlocking measurable value for clients.
- Foster long-term partnerships that lead to advocacy, retention, and account growth across retailer and brand stakeholders.
Retail Media & Industry Expertise
- Stay ahead of trends in retail media, commerce advertising, and digital marketing to guide clients on best practices (e.g., familiarity with programmatic, DSPs, sponsored ads, retail media networks).
- Consult with clients on media strategies, campaign optimizations, and monetization opportunities within their retail ecosystems.
- Interpret retail media KPIs (e.g., ROAS, incremental sales lift, sponsored placements performance) and translate them into actionable insights for customer teams.
Adoption & Engagement
- Maintain a strong focus on driving platform adoption and usage, ensuring clients fully leverage GoWit's features.
- Set clear adoption milestones, implement best practices, and proactively monitor performance data to identify growth opportunities.
Communication & Relationship Management
- Build strong, trusted relationships across marketing, eCommerce, merchandising, and media teams within client organizations.
- Deliver executive-level reporting and strategic recommendations to stakeholders.
- Act as a bridge between customers and internal teams (Product, Sales, and Engineering), ensuring alignment and timely delivery of value.
Problem-Solving & Strategic Support
- Identify, address, and resolve customer issues efficiently, with a data-driven and consultative approach.
- Anticipate risks and develop proactive strategies to mitigate challenges before they impact performance.
Product Knowledge
- Develop and maintain a deep understanding of GoWit's retail media solutions, analytics tools, and product roadmap.
- Achieve required certification levels and stay current on industry innovations, product features, and competitive landscape.